• Returns must include all accessories
• Items must include original packaging
• For non-quality related warranty claims, the buyer is responsible for shipping costs
• For non-quality related warranty claims, BladeCine refunds the cost of the product itself
• Returns may be rejected if the product does not meet the above requirements
• The refund will take place for up to 15 days and go back to where it came from after passing the inspection.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by BladeCine or BladeCine’s authorized resellers are covered by a limited warranty, starting from the date of purchase.

BladeCine’s limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.

Quality-related warranty claims on purchases made through BladeCine’s authorized distributors and retailers are handled through BladeCine.

For quality-related warranty claims, items will be repaired or replaced with a factory refurbished model of equal value when available, otherwise, a new item will be sent.

Warranties on all replacements follow the same warranty timeframe of the original defective item, or 3 months after being replaced, whichever is longer. Warranties on products are void after having been fully refunded.

Process:

• Buyer must provide sufficient proof of purchase

• BladeCine must document what happens when buyers troubleshoot the product

• The defective item’s serial number and/or visible proof depicting the defect are required

• It may be necessary to return the item for quality inspection

Valid proof of purchase:

• Order numbers from online purchases made through BladeCine or BladeCine’s authorized resellers

• Sales invoice

• Dated sales receipt from an authorized BladeCine reseller that shows a description of the product along with its price

Please note more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address to the item that was originally shipped).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by the buyer in the following situations:

• Returning products for any reason other than a proven defect

• Warranty claims on items taken outside the original country of purchase

• Buyer’s accidental returns

• Returning personal items

• Returning items claimed to have defects but found by BladeCine quality control to be in working condition

• Returning defective items in international shipping

• Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

• Products without sufficient proof of purchase

• Lost or stolen products

• tems that have expired their warranty period

• Non-quality-related issues (after 30 days of purchase)

• Free products

• Repairs through 3rd parties

• Damage from outside sources

• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)

• Purchases from illegitimate resource

BladeCine is not liable for:

• Loss of data incurred from the use of BladeCine products

• Returning personal items sent to BladeCine

When returning items with a prepaid shipping label provided by BladeCine, BladeCine takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. BladeCine does not provide refunds for items damaged in transit for non-quality-related warranty claims.

Warranty Process

Please contact info@bladecine.com to start the process. We will reply in 48 hours.